I’ve taken to filling out customer satisfaction surveys of late.
Why? Because I recognize how challenging it is to meet the needs of such a diverse population in these (post) pandemic times.
People are frustrated. People are tired of being told what to do. People are nearly at wit’s end and may be one disappointment short of really losing it – perhaps over an outdated coupon or a soy latte mistakenly made with coconut milk. It doesn’t take much to set us off.
As I complete these surveys online, I try to include the names of the wonderful clerks, wait staff and hosts who have served me well. Maybe they’ll get a shout-out at next week’s staff meeting, or a small bonus on their next paycheck? I want to do my part to celebrate the people who are holding it together as others are (not so) slowly falling apart.
These surveys have gotten me thinking, though…
How might someone answer these questions about ME?
Did your experience with Brita meet your expectations?
Did you feel listened to and cared for when you met?
Would you recommend Brita as a mentor, teacher, friend?
Because, I have my moments, too! I’m not always a breath of fresh air or all “unicorns and rainbows” as my friend Abby used to say. I can be a lot, just like the rest of us. No one is immune to the temptation to wallow in our losses these days, at the expense of – well, everyone else.
I need your grace when you fill out my survey, and I’m approaching yours with lots of grace, too.
Yes, there is room for improvement. We can do better!
That’s what we were commissioned to do.
“God authorized and commanded me to commission you: Go out and train everyone you meet, far and near, in this way of life, marking them by baptism in the threefold name: Father, Son, and Holy Spirit. Then instruct them in the practice of all I have commanded you. I’ll be with you as you do this, day after day after day, right up to the end of the age.” Matthew 28:18-20
Grace & Peace,