When I Survey…

I’ve taken to filling out customer satisfaction surveys of late.

Why? Because I recognize how challenging it is to meet the needs of such a diverse population in these (post) pandemic times.

People are frustrated. People are tired of being told what to do. People are nearly at wit’s end and may be one disappointment short of really losing it – perhaps over an outdated coupon or a soy latte mistakenly made with coconut milk. It doesn’t take much to set us off.

As I complete these surveys online, I try to include the names of the wonderful clerks, wait staff and hosts who have served me well. Maybe they’ll get a shout-out at next week’s staff meeting, or a small bonus on their next paycheck? I want to do my part to celebrate the people who are holding it together as others are (not so) slowly falling apart.

These surveys have gotten me thinking, though…

How might someone answer these questions about ME?

Did your experience with Brita meet your expectations?

Did you feel listened to and cared for when you met?

Would you recommend Brita as a mentor, teacher, friend?

Because, I have my moments, too! I’m not always a breath of fresh air or all “unicorns and rainbows” as my friend Abby used to say. I can be a lot, just like the rest of us. No one is immune to the temptation to wallow in our losses these days, at the expense of – well, everyone else.

I need your grace when you fill out my survey, and I’m approaching yours with lots of grace, too.

Yes, there is room for improvement. We can do better!

That’s what we were commissioned to do.

“God authorized and commanded me to commission you: Go out and train everyone you meet, far and near, in this way of life, marking them by baptism in the threefold name: Father, Son, and Holy Spirit. Then instruct them in the practice of all I have commanded you. I’ll be with you as you do this, day after day after day, right up to the end of the age.” Matthew 28:18-20

Grace & Peace,


6 thoughts on “When I Survey…

  1. I have enjoyed the 2 trips that I have been on with you this past year. Keep up the good work getting God’s good news out to others

  2. Wow!!

    Brita so good to hear from you again! Go great to read your writings! I have missed you!
    It’s great you have sprung through the pandemic like a New Flower! Hope all is well in your family!

    Love you!

    Blessings ✝️ Kim

  3. Well, this is an easy survey to complete. Brita, you are dependable, loving, knowledgable, patient, happy. You are a great listener making eye contact and responding in an appropriate manner. You show care in your words and how you respond. I really miss studying with you and making the trip to Prescott. I treasure each time I attended the Women’s Retreats; and I’m grateful for the opportunity to provide rides, act as leader, participate in worship. You are one of a kind and my heart is grateful to our loving God that He put you in my life for a season.May God continue to bless you and use you to bring joy into the lives of those you touch.

    • Judy, you bless me with your kind words and so many beautiful memories! Thank you for completing my “survey” and blessing my next chapter of ministry. May your passion for prayer and your great love for your family – and for the church – spill over into many lives in the months ahead. Let’s bless people’s socks off! I’m all in.

      You are a great gift, my friend!

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